Practical, Real-World ITIL Configuration Management–From Start to Finish
The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making.
Now, there’s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way.
You’ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL’s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment.
Coverage includes
Assessing your current configuration management maturity and setting goals for improvement
Gathering and managing requirements to align ITIL with organizational needs
Describing the schema of your configuration management database (CMDB)
Identifying, capturing, and organizing configuration data
Choosing the best tools for your requirements
Integrating data and processes to create a unified logical CMDB and configuration management service
Implementing pilot projects to demonstrate the value of configuration management and to test your planning
Moving from a pilot to wide-scale enterprise deployment
Defining roles for deployment and ongoing staffing
Leveraging configuration management information: Reporting and beyond
Measuring and improving CMDB data accuracy
